Shared here with their permission — honest accounts of what the sessions looked like and what they came away with.
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Households Served
4.9
Avg. Satisfaction
6
Years in Practice
98%
Would Recommend
Suraya Ramli
Shah Alam, Selangor
"We had been putting off sorting my late father's documents for almost two years. The visit was calm and completely without pressure — the facilitator took everything one pile at a time and we ended the afternoon with a printed index I could actually read. Wish we had done it sooner."
Family Records Visit — May 2025
Krishnan Velu
Petaling Jaya, Selangor
"My parents speak mostly Tamil at home so I was a bit concerned about the session, but the facilitator switched between English and Bahasa without any fuss. The binder they left with my mother is used every time someone in the family needs to find anything. Very practical."
Heritage Reference Workshop — April 2025
Lim Hui Ying
Subang Jaya, Selangor
"The Heritage Records Programme was a significant investment and I thought carefully before booking. Looking back, it is the single most useful thing we did for the whole extended family. The handbook they produced is clear enough that my youngest sibling in Penang can use it without any help from me."
Heritage Records Programme — March 2025
Ahmad Hisyam
Puchong, Selangor
"My wife and I both work full time and we simply had no energy to tackle the document pile at home on weekends. The visit took about three hours, which was shorter than I expected. The facilitator was thorough and not rushed. The folder labels are still on after six months — that is more than I managed in ten years."
Family Records Visit — April 2025
Nanthini Thiagarajan
Klang, Selangor
"We brought my parents, my in-laws, and my own household to the Heritage Reference Workshop together. Five adults. The facilitator managed the room well — kept things moving without anyone feeling left behind. The cover sheet on the binder is bilingual, which helps because not everyone reads English comfortably."
Heritage Reference Workshop — May 2025
Zulaikha Mohd
Kajang, Selangor
"I was slightly hesitant because of the cost of the full programme, but when I spoke to the team beforehand they were straightforward about what is and is not included. No ambiguity. The scanning checklist alone saved us weeks of guesswork. The handbook is on our shelf and my children know it is there."
Heritage Records Programme — April 2025
Case Study 01 — Family Records Visit
The Situation
A Subang Jaya household of four had accumulated documents in three different cabinets and two shoe boxes over fifteen years. The household had no record of where the property title or the insurance policy schedules were held.
What Happened
The Family Records Visit took approximately three and a half hours. All documents were sorted into nine labelled categories. A printed index was produced identifying each category, its storage location, and the date of the most recent document within it.
The Outcome
The household now has a single labelled cabinet and a printed index that any family member can read in under a minute. The family reported finding the insurance policy immediately when it was needed three months later.
"We should have done this years ago." — Household member, Subang Jaya
Case Study 02 — Heritage Reference Workshop
The Situation
A family of seven adults — elderly parents and five adult children spread across Selangor and Negeri Sembilan — had no shared reference for where their family's heritage documents were held. Each sibling had a different partial understanding.
What Happened
The Heritage Reference Workshop gathered five of the seven family members in one location. Over four hours, the family built a shared reference binder identifying the location of key categories — property, identity, insurance, and correspondence — across the household.
The Outcome
The shared binder was photocopied and distributed to four of the five siblings present. The family reported that questions about "where is X document" decreased significantly within weeks of the workshop.
"The afternoon changed something in our family dynamic — in a quiet way." — Eldest sibling, Klang
Case Study 03 — Heritage Records Programme
The Situation
A retired couple in their seventies had accumulated documents and photographs spanning forty years. Their two adult children, one of whom lived abroad, were concerned about the family's ability to manage the records over the coming decade.
What Happened
The Heritage Records Programme ran over five weeks in six sessions. The programme covered a full document inventory, labelling, a scanning checklist for physical photographs, and two family-meeting agenda templates for use in subsequent years.
The Outcome
The printed heritage handbook — forty pages — is now kept at the family home and a digital PDF copy was shared with the child abroad. The scanning checklist guided the family through digitising over two hundred photographs in the months following the programme.
"It is the most complete picture of where our family's records are that we have ever had." — Programme participant, Subang Jaya
Address
36 Jalan SS 15/4,
Subang Jaya, Selangor
Hours
Mon–Fri: 9am–6pm
Sat: 10am–2pm
Selangor SME Recognition 2024
Family Heritage Services category — Selangor Entrepreneurs Network
Malaysian Records Organisation Society
Active member — records and document management professional body
Community Workshop of the Year 2023
SS15 Community Association — household preparedness education
PDPA-Aligned Practice
All data handling reviewed against Malaysia's Personal Data Protection Act
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