Privacy Policy
Last updated: April 2025
Heritline values the trust that families place in us when they invite us into their homes and share personal records. This Privacy Policy sets out how we collect and look after information you provide through our website and during our sessions. It is written plainly so that any member of a household can read and understand it.
Who we are
Heritline is a document organisation and heritage workshop company based at 36 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia. You can reach us at +60 3 5638 2741 or by email at [email protected].
What information we collect
We collect information only when you choose to provide it. This may include:
- Your name and the names of household members you share with us during enquiries or sessions.
- Contact details such as your phone number, postal address, and email address.
- Notes or preferences you share in messages, enquiry forms, or session feedback.
- Basic technical data that your browser sends automatically when you visit our website, such as browser type and approximate location by region.
We do not collect sensitive financial, legal, or medical information as part of our standard operation. During organisational sessions we work with whatever documents you choose to show us, but we do not retain copies of personal documents unless you explicitly ask us to hold a reference copy on your behalf.
How we use your information
Information you share with us is used to:
- Respond to enquiries and arrange appointments.
- Carry out the session or programme you have requested.
- Follow up after a session with any materials or reference notes we agreed to provide.
- Improve the way we describe and deliver our services.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Cookies and website analytics
Our website uses cookies to understand how visitors use the site and to improve our pages over time. You can read a detailed description of the cookies we use in our Cookie Policy. You may withdraw or adjust your cookie preferences at any time via your browser settings or through the cookie notice on our homepage.
How long we keep your information
We hold contact and session records for as long as is reasonably needed to support your household's engagement with our services — typically no longer than three years after the last contact, unless you ask us to retain records for reference purposes. You may ask us to remove your information at any time by writing to us.
Your rights
Under the Personal Data Protection Act 2010 (Malaysia) and generally applicable data protection principles, you have the right to:
- Ask what personal data we hold about you.
- Request corrections if any information is inaccurate.
- Ask us to remove or stop processing your data, subject to any legal obligations we may have.
- Withdraw consent for us to contact you at any time.
To exercise any of these rights, please contact us directly at [email protected].
Data security
We take reasonable steps to protect the information we hold. Our website is served over a secure connection, and staff with access to client records are made aware of their responsibility to handle information with care. No system can be made completely secure, but we take this responsibility seriously and review our practices regularly.
Links to other websites
Our website may occasionally reference or link to external resources. We are not responsible for the privacy practices of those sites and encourage you to read their own policies when you visit them.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the top. Significant changes will be noted clearly on our homepage.
Contact us
If you have any questions about this policy or about the way we handle your information, please write to us or call us directly.